Shipping Locales and Policies

Thanks for shopping with Hydralief.

Delivery Expectations and Shipping Rates

We do our best to estimate delivery dates for your purchase. The estimated date of delivery of your Hydralief.com order and the cost of shipping depends on which delivery speed you select during Checkout, which factors in item availability, processing time, and transit time.

Please note: You may receive your items on different days and in multiple boxes. When your items ship, you will receive a confirmation email with tracking information you can use to track them online.

After your order has been placed, you can track your order status on Hydralief.com if you created an account. Business Days are Monday through Friday, excluding holidays observed by the Post Office and UPS, such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Delivery dates are not guaranteed. Sometimes the availability of the items in your order may change while we are processing your order. In this event, you will receive an email notifying you of a delay, and the remaining eligible items in your order will be shipped as scheduled.

International Shipping

Unfortunately, we do not currently ship internationally.

Can I ship to an APO/FPO address?

Yes! While we do not currently ship to international destinations, we do ship to all APO/FPO addresses. To place an order at Hydralief.com, your billing/mailing address must be within the U.S.  This includes Alaska, Hawaii, and military (APO/FPO) addresses.

About Order Status Emails

When you complete your order on Hydralief.com, we update you on the status of your order by email.

These emails include, but are not limited to:

  • Confirmation that your order was successfully submitted.
  • Notification of the date(s) we expect to ship your item(s).
  • Verification that your item(s) shipped, with tracking information.
  • Information regarding any issues we may encounter while fulfilling your order.

If you placed an order on Hydralief.com but have not received an order confirmation email within a few hours, this email may be blocked by email filtering software. This software can be hosted in:

   -  Your computer's email system
   -  The email system at your place of work
   -  By an email provider
   -  By an Internet service provider

If You Use an Email Filter

If you use a filter or spam blocker, please add emails from @Hydralief.com to your email address box. This will ensure that you receive emails regarding your Hydralief order status.

If Your Company or Network Uses Email Filters

Ask your email system administrator or Internet service provider if a filter or spam blocker is in use.

If Your Email Provider Uses Email Filters

Some Internet service providers or web-based email providers have email filters or restrictions that may prevent our emails from reaching you. If you think the email from BarnesandNoble.com is being blocked, we suggest you add emails from @hydralief.com to the Address Book or Contact List offered by your email provider.

If you have any other questions please contact the Hydralief Customer Loyalty Team at support@hydralief.com or call +1 281 277 5777. 

Sincerely,
Hydralief Customer Loyalty Team